One company that is making a difference in Jamaica’s economy in Montego Bay while also serving the needs of companies in the US is Nearshore Inbound Call Experts Global, or NICE Global as it’s most commonly referred to as. They offer a wide variety of services ranging from sales teams, customer service representatives, IT support, call answering services and much more.
The founder of NICE Global is Paul Herdsman who is also currently their chief operating officer, and as a man who’s had over 10 years in business leadership, in his recent interview with IdeaMensch, he shared some Effective Business Advice to young entrepreneurs.
Paul Herdsman said that when he first started the company that he was a bit unsure of how the business climate in Jamaica was going to work out for it. But he gives full credit to the employee associates there who followed through on their plans. He said a typical day has him moving about from operation to operation seeing how everything is working, but one thing he believes is keeping everything as short and to the point as possible, so he can maximize the time he has. Herdsman says to stay on top of this business you have to learn to become a good problem solver and be willing to throw ideas out there at others.
Paul Herdsman grew up in Jamaica though he’s lived in the US over the years as well and attended Florida Atlantic University where he received his bachelor’s. He had become a founding member of NICE under another company name, and the company had opened several outsourced offshore service centers. But he realized things could be done much more efficiently by moving some operations in-house and sending the rest to a new facility in Jamaica. NICE Global took off from there and one thing about the company is they treat all their employees well, offer them ongoing training support and even offer small things such as free lunches and transportation. Go Here to learn more.
See Also: http://www.fivehundo.com/paul-herdsman/